Shipping policy

CardHive Collectibles takes care in preparing every order for shipment. Because our inventory includes artwork, trading cards, books, and other collectible items, packaging methods may vary according to the size, condition, value, and physical characteristics of each purchase.

Order Processing

Orders are generally prepared for shipment within 2 business days after payment has been confirmed.

Orders placed on weekends or recognized holidays begin processing on the next business day. Certain high-value, oversized, or specially packaged items may require additional preparation time. When additional time is required, CardHive will contact the customer using the information provided with the order.

Shipping Rates

Available shipping services and charges are displayed during checkout before payment is completed.

Shipping costs may vary based on:

Package size and weight
Delivery destination
Selected shipping service
Insurance or signature requirements
The type and value of the collectible being shipped

Packaging

Each order is packaged according to the item being shipped.

Production Archive Prints and other works on paper may be wrapped in protective materials and shipped either flat or in a sturdy mailing tube, depending on the dimensions, condition, and needs of the individual piece.

Trading cards, books, and other collectibles are packaged using materials appropriate to their size and condition. Whenever practical, items are secured to limit movement and reduce the risk of damage during transit.

Tracking and Insurance

Tracking information is provided when an order ships.

Insurance and signature confirmation may be included or required for certain orders based on the value, size, or nature of the item. Customers are responsible for monitoring tracking information and making appropriate arrangements to receive packages requiring a signature.

Estimated Delivery

Transit estimates shown during checkout begin after the order has been processed and accepted by the shipping carrier.

Carrier delivery estimates are not guaranteed by CardHive Collectibles. Weather, carrier delays, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

If CardHive cannot ship within the timeframe promised at purchase, we will contact the customer regarding the delay and available options. Federal rules generally require online sellers to obtain the buyer’s agreement to a delay or provide a prompt refund when the promised shipping timeframe cannot be met. Federal Trade Commission

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact CardHive immediately if an address needs to be corrected. Once an order has been transferred to the carrier, we might not be able to redirect or recover it.

Additional shipping charges resulting from an incomplete, incorrect, or undeliverable address may be the customer’s responsibility.

Lost or Delayed Packages

A package is not considered lost solely because tracking activity pauses or delivery takes longer than originally estimated.

If tracking indicates an unusual delay, contact CardHive so we can review the shipment and, when appropriate, assist with a carrier inquiry or insurance claim.

Carrier investigations and insurance claims are subject to the carrier’s procedures and timelines.

Packages Marked Delivered

If tracking shows that a package was delivered but it cannot be located, customers should first:

Check the delivery area and surrounding property.
Ask household members, neighbors, or building staff.
Contact the shipping carrier using the tracking number.
Contact CardHive with the order number and tracking information.

CardHive will provide available shipment documentation and reasonable assistance, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Damage During Shipping

Inspect the package and item promptly after delivery.

If an order arrives damaged, contact CardHive as soon as possible at CardHiveCollectibles@gmail.com and include:

The order number
Photographs of the shipping container
Photographs of the packaging materials
Clear photographs of the damaged item
A description of the damage

Please retain all original packaging until the matter has been reviewed. The carrier or insurer may require the packaging as part of a claim.

Do not discard, repair, alter, frame, or otherwise modify a damaged item before contacting CardHive.

International Shipping

Choose one of these versions:

United States only:

CardHive Collectibles currently ships only to addresses within the United States. We do not currently offer international checkout or international delivery.

International shipping available:

International shipping may be available to selected destinations. Customers are responsible for import duties, taxes, customs charges, brokerage fees, and other destination-country costs. International shipments may experience customs delays outside CardHive’s control.

Separate Shipments

Items from the same order may be shipped separately when their packaging requirements differ. For example, a print, book, trading card, or provenance package may require different protective packaging.

When an order is divided into multiple shipments, separate tracking information may be provided.